Especialista Bilingüe en Atención al Cliente

TMX Finance Family of Companies; Katy (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

New hire training

Learning system access

Career advancement

Educational reimbursement

Medical insurance options

401(k) matching

Life and AD&D insurance

Voluntary benefits

Paid time off

Diverse culture

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver a top-tier customer experience in our store environment. You will educate customers on loan/pawn options, manage accounts, and participate in in-store and community events to drive referrals and loyalty.

The role emphasizes accurate data entry, excellent communication, and a professional demeanor while maintaining compliance and security standards. Training and benefits are provided.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver’s license, auto insurance and access to a vehicle.
• Proficiency with phone, POS and Microsoft Office.
• Must be at least 18 years old.
• Background checks required per policy.
• Physical ability to stand and move as needed.

Responsibilities

• Provide an exceptional customer experience throughout the loan/pawn cycle.
• Assist in customer account management and appointments.
• Meet performance standards through referrals and events.
• Develop customer relationships to build business and loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer data in the POS system.
• Uphold company policies and applicable laws.
• Manage opening/closing procedures and cash handling.
• Communicate effectively with customers and team members.
• Maintain a full-time in-person schedule, including some Saturdays.

Skills

Customer service

Communication skills

Data entry

Organizational skills

English proficiency

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver a top-tier customer experience in our store environment. You will educate customers on loan/pawn options, manage accounts, and participate in in-store and community events to drive referrals and loyalty.

The role emphasizes accurate data entry, excellent communication, and a professional demeanor while maintaining compliance and security standards. Training and benefits are provided.