Customer Experience Specialist - Loans & Pawn (Full-Time)

Community Choice Financial Family of Brands; Orangeburg (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training program

Learning management system

Education reimbursement

Medical insurance options

401(k) Retirement plan

Life and AD&D insurance

Disability benefits

Paid Time Off

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support store operations and customer relations. You will educate customers through the loan/pawn process, manage payments, and participate in community events while maintaining accurate records.

The role emphasizes strong communication, reliability, and adherence to policies, with a full-time in-person schedule and occasional Saturdays.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Proficiency with phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required per applicable law.
• Ability to meet the physical demands (standing for long periods, ability to lift up to 25 lb, keyboard use).

Responsibilities

• Provide exceptional customer experience throughout the loan or pawn cycle by educating consumers and making recommendations.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Meet performance standards by leveraging partnerships, obtaining referrals, and hosting in-store/community events.
• Develop customer relationships to build new business and brand loyalty.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with company policies, as well as local, state, and federal laws.
• Maintain security protocols, including vault, cash drawer, and deposits opening/closing.
• Work in a dynamic environment and handle multiple tasks to meet standards.
• Use strong interpersonal skills to communicate with customers and team members.
• Maintain full-time attendance with regular in-person presence; 40 hours/week minimum; limited Saturday hours.
• Store hours and requirements may change; consult recruiter for updates.

Skills

Verbal & written communication

Professional demeanor

Attention to detail

Bilingual (English/Spanish)

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Phone

Point of Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to support store operations and customer relations. You will educate customers through the loan/pawn process, manage payments, and participate in community events while maintaining accurate records.

The role emphasizes strong communication, reliability, and adherence to policies, with a full-time in-person schedule and occasional Saturdays.