In-Store Customer Advocate | Full-Time with Growth Benefits

TMX Finance Family of Companies; Amarillo (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training program

Educational reimbursement

Medical insurance options

401(k) with match

Life and AD&D insurance

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver outstanding customer experiences through the loan/pawn journey. You will educate customers, process payments, manage appointments, and help grow store profitability and brand loyalty.

The role requires full-time in-person work (40 hours/week), strong data entry skills, and compliance with policies and laws. Bilingual abilities may be a plus depending on location.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Must be at least 18 years of age.
• Background check required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Excellent verbal communication

Written communication

Professional demeanor

Data entry accuracy

Valid driver's license

Microsoft Office proficiency

Tools

POS systems

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver outstanding customer experiences through the loan/pawn journey. You will educate customers, process payments, manage appointments, and help grow store profitability and brand loyalty.

The role requires full-time in-person work (40 hours/week), strong data entry skills, and compliance with policies and laws. Bilingual abilities may be a plus depending on location.