Escrow Operations Lead - Remote & Multi-State Support

First American; Northern (KY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Stock purchase plan

Job summary

First American is seeking an Escrow Support Team Lead (remote) to manage and mentor a team of Escrow Officers and Assistants across multiple states. You will balance leadership with hands-on production support, oversee workflow, and assist with onboarding and training in a fast-paced environment.

The role requires 5+ years in escrow/settlement, strong knowledge of title clearance, and excellent client-service communication.

Qualifications

• 5+ years of escrow, title, settlement, or closely related residential closing experience.
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows.
• Demonstrated ability to coach, train, mentor, or provide work direction to others.
• Experience handling escalated, complex, high-volume, or multi-state transactions.
• Strong judgment, prioritization, and problem-solving skills in a fast-moving environment.
• Strong written/verbal communication and client-service skills.
• Ability to balance leadership responsibilities with hands-on production support.

Responsibilities

• Provides daily work direction, supervision, coaching, and support to Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
• Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs.
• Supports complex title, escrow, closing, funding, recording, and post-closing matters and provides hands-on production/overflow support during peak periods.
• Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
• Helps ensure client-specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types.
• Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows.
• Works cross-functionally with underwriting, title production, funding, accounting, and other internal partners; escalates higher-risk legal, underwriting, compliance, or performance matters appropriately.

Skills

Escrow leadership

Team coaching

Multi-state closings

Escrow workflows

Prioritization

Client service

Communication

Job description

First American is seeking an Escrow Support Team Lead (remote) to manage and mentor a team of Escrow Officers and Assistants across multiple states. You will balance leadership with hands-on production support, oversee workflow, and assist with onboarding and training in a fast-paced environment.

The role requires 5+ years in escrow/settlement, strong knowledge of title clearance, and excellent client-service communication.