Remote Escrow Team Lead: Coaching High-Volume Closings

First American; California; Remote; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

First American is seeking a Team Lead for Escrow who will supervise Escrow Officers and Assistants, balance workload, and provide hands-on production support across high-volume multi-state residential transactions.

You will coach and develop staff, coordinate schedules, and ensure adherence to client procedures and internal controls while maintaining strong client service and timely closings. This remote-capable role is based in California.

Qualifikationen

• 5+ years of escrow, title, settlement, or closely related residential closing experience.
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows.
• Demonstrated ability to coach, train, mentor, or provide work direction to others.
• Experience handling escalated, complex, high-volume, or multi-state transactions.

Aufgaben

• Provides daily work direction, supervision, coaching, and support to Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
• Monitors workload and redistributes files to support service levels, PTO coverage, same-day closings, and extended-hours needs.
• Supports complex title, escrow, closing, funding, recording, and post-closing matters with hands-on production/overflow support during peak periods.
• Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
• Helps ensure client-specific procedures and internal controls are followed across multiple states and transaction types.

Kenntnisse

Escrow experience

Title/settlement knowledge

Coaching/mentoring

Leadership

Multi-state transactions

Communication skills

Production support

Jobbeschreibung

First American is seeking a Team Lead for Escrow who will supervise Escrow Officers and Assistants, balance workload, and provide hands-on production support across high-volume multi-state residential transactions.

You will coach and develop staff, coordinate schedules, and ensure adherence to client procedures and internal controls while maintaining strong client service and timely closings. This remote-capable role is based in California.