Escrow Support Team Lead (remote)

First American; California; Remote; USD 36,000 - 48,000; Full time

Job summary

First American is seeking a Team Lead for Escrow who will supervise Escrow Officers and Assistants, balance workload, and provide hands-on production support across high-volume multi-state residential transactions.

You will coach and develop staff, coordinate schedules, and ensure adherence to client procedures and internal controls while maintaining strong client service and timely closings. This remote-capable role is based in California.

Qualifications

• 5+ years of escrow, title, settlement, or closely related residential closing experience.
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows.
• Demonstrated ability to coach, train, mentor, or provide work direction to others.
• Experience handling escalated, complex, high-volume, or multi-state transactions.

Responsibilities

• Provides daily work direction, supervision, coaching, and support to Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
• Monitors workload and redistributes files to support service levels, PTO coverage, same-day closings, and extended-hours needs.
• Supports complex title, escrow, closing, funding, recording, and post-closing matters with hands-on production/overflow support during peak periods.
• Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
• Helps ensure client-specific procedures and internal controls are followed across multiple states and transaction types.

Skills

Escrow experience

Title/settlement knowledge

Coaching/mentoring

Leadership

Multi-state transactions

Communication skills

Production support

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Provides day-to-day leadership, work direction, and operational support to National Residential Escrow Officers and Escrow Assistants supporting high-volume, multi-state residential transactions. The Team Lead is responsible for workflow balancing, employee coaching, coverage, first-level escalations, and consistent client execution while remaining hands-on in complex transactions and production support as needed.

What You’ll Do

Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.

Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs.

Supports complex title, escrow, closing, funding, recording, and post-closing matters and provides hands-on production/overflow support during peak periods.

Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.

Helps ensure client-specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types.

Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows.

Works cross-functionally with underwriting, title production, funding, accounting, and other internal partners; escalates higher-risk legal, underwriting, compliance, or performance matters appropriately.

What You’ll Bring

• 5+ years of escrow, title, settlement, or closely related residential closing experience
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows
• Demonstrated ability to coach, train, mentor, or provide work direction to others.
• Experience handling escalated, complex, high-volume, or multi-state transactions
• Strong judgment, prioritization, and problem-solving skills in a fast-moving environment
• Strong written/verbal communication and client-service skills
• Ability to balance leadership responsibilities with hands-on production support
• Preferred: national residential, institutional/lender client, remote-team, or prior lead/supervisory experience

Pay Range: $26.88 - $35.82 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success.

We are proud to foster an authentic and inclusive workplace For All.

You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy.

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