Customer Operations Specialist: End-to-End Order Expert

Siete Foods; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

PepsiCo in Austin, TX seeks a Customer Operations Specialist to own end-to-end order execution from receipt to delivery, ensuring pricing accuracy, lead times, and optimal routing. You’ll build strong relationships with buyers and 3PL partners and proactively resolve issues.

Collaborating with Supply, Transportation, Inventory Control and Warehouse teams, you’ll monitor inventory, support EDI onboarding for new customers, and drive OTIF performance daily.

Qualifications

• Proficiency in Excel and G Suite preferred.
• Experience in Production, Logistics, Inventory or Warehousing is a plus.
• Inventory Management software (ERP/IMS) and EDI experience a plus.

Responsibilities

• Own end-to-end order execution for assigned customers from order receipt through delivery.
• Review and process sales orders, ensuring accuracy across pricing, quantities, lead times, and routing.
• Build strong relationships with buyers and 3PL partners.
• Proactively identify and resolve order, inventory, and fulfillment issues with cross-functional teams.
• Maintain clear, timely communication with buyers on OTIF challenges and resolutions.

Skills

Excel

G Suite

Tools

ERP/IMS

EDI

Job description

PepsiCo in Austin, TX seeks a Customer Operations Specialist to own end-to-end order execution from receipt to delivery, ensuring pricing accuracy, lead times, and optimal routing. You’ll build strong relationships with buyers and 3PL partners and proactively resolve issues.

Collaborating with Supply, Transportation, Inventory Control and Warehouse teams, you’ll monitor inventory, support EDI onboarding for new customers, and drive OTIF performance daily.