ERP Transformation Lead & Customer Success Analyst

TEKsystems; United States; Hybrid; USD 103,000 - 138,000; Full time

Job summary

TEKsystems is seeking a Customer Service Operations Specialist in a contract role based out of Austin, TX. You will support customer fulfillment activities, manage orders, and collaborate with internal teams to resolve issues, ensuring timely and accurate execution of operational processes.

The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced semiconductor environment where customer satisfaction and operational excellence are critical to leadership.

Qualifications

• Experience leading ERP modernization initiatives.
• SAP S/4HANA migration experience.
• Cross-region ERP deployment experience.

Responsibilities

• Serve as key interface between customers and internal teams for order fulfillment.
• Manage customer orders and quotations with accuracy; coordinate with Finance for revenue recognition and collections.
• Monitor and resolve billing discrepancies and transactional issues.
• Support inventory optimization and fulfillment performance.
• Participate in process improvement initiatives to enhance customer experience and operational efficiency.

Skills

Customer-focused

Analytical

Detail-oriented

Cross-functional collaboration

Tools

SAP S/4HANA

Oracle ERP

Job description

TEKsystems is seeking a Customer Service Operations Specialist in a contract role based out of Austin, TX. You will support customer fulfillment activities, manage orders, and collaborate with internal teams to resolve issues, ensuring timely and accurate execution of operational processes.

The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced semiconductor environment where customer satisfaction and operational excellence are critical to leadership.