Customer Service Operations Leader — Fulfillment & Billing

GlobalFoundries inc.; Austin (TX); On-site; USD 88,000 - 154,000; Full time

Job summary

GlobalFoundries in Austin, TX is seeking a Customer Service Operations Manager to lead customer fulfillment and operational support across order management, billing, inventory, and cash management, driving continuous improvement. The role bridges customers and internal teams to ensure exceptional service delivery and business performance.

The ideal candidate will be a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in customer service, order management, operations, or finance.
• Strong analytical and problem-solving skills with data interpretation experience.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with ERP systems and Excel.

Responsibilities

• Lead customer fulfillment and order management activities.
• Oversee billing discrepancies and cash management support.
• Monitor inventory and drive operational efficiency improvements.
• Lead and develop the team to meet department goals.
• Collaborate with cross-functional and global teams on projects.
• Support EHSS programs and company policies.

Skills

Customer service

Order management

Analytical skills

Stakeholder management

Communication

Excel

Education

Bachelor's degree in Business Administration / Supply Chain / Operations / Finance

Tools

ERP systems

Microsoft Excel

Job description

GlobalFoundries in Austin, TX is seeking a Customer Service Operations Manager to lead customer fulfillment and operational support across order management, billing, inventory, and cash management, driving continuous improvement. The role bridges customers and internal teams to ensure exceptional service delivery and business performance.

The ideal candidate will be a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for