Customer Operations Leader

Global Foundries; Austin (TX); On-site; USD 88,000 - 154,000; Full time

Job summary

GlobalFoundries is seeking a Customer Service Operations Manager in Austin, TX to lead fulfillment, order management, billing, inventory, and cash flow processes. You will drive cross-functional collaboration, process improvement, and policy development while ensuring exceptional service delivery.

The role requires a bachelor's degree in a related field, strong analytical skills, and experience in customer relationships.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or related field.
• Experience in customer service, order management, operations, supply chain, finance, or related business function.
• Strong analytical and problem-solving skills with experience interpreting operational and financial data.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency with ERP systems and Microsoft Office applications, particularly Excel.

Responsibilities

• Customer & Order Management: serve as primary contact for customers on fulfillment, orders, and inquiries; oversee order/quotation management; resolve issues; collaborate with internal teams on schedules.
• Billing & Financial Operations: investigate/bResolve billing discrepancies; support cash management KPIs; monitor transactions and metrics.
• Inventory & Operational Excellence: monitor WIP and inventory; drive efficiency, quality, and process improvements; analyze data for trends; mitigate risks.
• Leadership & Continuous Improvement: lead team activities; provide SME guidance; drive process improvement programs; establish policies and best practices.
• Collaboration & Compliance: build cross-functional partnerships; support EHSS and company policies; participate in special projects.
• Other Responsibilities: perform duties safely and comply with environmental, health, safety, and security requirements.

Skills

Customer service

Order management

Operations management

Finance data analysis

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or related field

Tools

ERP systems

Excel

Job description

GlobalFoundries is seeking a Customer Service Operations Manager in Austin, TX to lead fulfillment, order management, billing, inventory, and cash flow processes. You will drive cross-functional collaboration, process improvement, and policy development while ensuring exceptional service delivery.

The role requires a bachelor's degree in a related field, strong analytical skills, and experience in customer relationships.