ERP-Savvy Customer Service Assistant

ProAmpac; Franklin Park (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

Paid time off

Job summary

ProAmpac is seeking a Customer Service Assistant to join our Franklin Park, IL team. This role supports sales services through accurate data entry, document management, and maintenance of customer information to ensure orders, billing, and daily operations run smoothly.

The position involves collaborating with Customer Service, Operations, Sales, and Quality, while handling confidential data and learning new systems. Hours are 7:30am–3:30pm with competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Experience in data entry, administrative support, customer service, or a related field is helpful; candidates interested in learning are encouraged to apply.
• Experience using Microsoft Office applications, with emphasis on Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and accuracy when entering and reviewing information.
• Strong organizational skills and the ability to maintain clear, accessible records.
• Comfortable learning new systems and following established processes.
• Collaborative and responsive, with the ability to work effectively across departments.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Accurately enter purchase orders, customer details, product information, and transaction data into applicable systems.
• Organize and maintain electronic sales documents so records are complete and easily accessible.
• Set up new items in the ERP system, including product attributes, inventory categories, and other required details.
• Maintain customer databases by updating contact information and transaction histories.
• Review entered data for accuracy, completeness, and adherence to company standards and policies.
• Gather and provide information across systems and platforms to support internal requests and workflows.
• Collaborate with Customer Service, Customer Operations, Sales, and Quality to obtain information and support daily business needs.
• Assist with special projects involving data management, reporting, and system enhancements.
• Protect the confidentiality of customer and company information.
• Perform other duties as assigned.

Skills

Data entry

Administrative support

Customer service

Microsoft Office

Attention to detail

Organizational skills

Cross-department collaboration

Education

High school diploma or GED

Tools

ERP system

Job description

ProAmpac is seeking a Customer Service Assistant to join our Franklin Park, IL team. This role supports sales services through accurate data entry, document management, and maintenance of customer information to ensure orders, billing, and daily operations run smoothly.

The position involves collaborating with Customer Service, Operations, Sales, and Quality, while handling confidential data and learning new systems. Hours are 7:30am–3:30pm with competitive benefits and growth opportunities.