Customer Service Assistant

ProAmpac; Franklin Park (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

Paid time off

Job summary

ProAmpac is seeking a Customer Service Assistant to join our Franklin Park, IL team. This role supports sales services through accurate data entry, document management, and maintenance of customer information to ensure orders, billing, and daily operations run smoothly.

The position involves collaborating with Customer Service, Operations, Sales, and Quality, while handling confidential data and learning new systems. Hours are 7:30am–3:30pm with competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Experience in data entry, administrative support, customer service, or a related field is helpful; candidates interested in learning are encouraged to apply.
• Experience using Microsoft Office applications, with emphasis on Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and accuracy when entering and reviewing information.
• Strong organizational skills and the ability to maintain clear, accessible records.
• Comfortable learning new systems and following established processes.
• Collaborative and responsive, with the ability to work effectively across departments.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Accurately enter purchase orders, customer details, product information, and transaction data into applicable systems.
• Organize and maintain electronic sales documents so records are complete and easily accessible.
• Set up new items in the ERP system, including product attributes, inventory categories, and other required details.
• Maintain customer databases by updating contact information and transaction histories.
• Review entered data for accuracy, completeness, and adherence to company standards and policies.
• Gather and provide information across systems and platforms to support internal requests and workflows.
• Collaborate with Customer Service, Customer Operations, Sales, and Quality to obtain information and support daily business needs.
• Assist with special projects involving data management, reporting, and system enhancements.
• Protect the confidentiality of customer and company information.
• Perform other duties as assigned.

Skills

Data entry

Administrative support

Customer service

Microsoft Office

Attention to detail

Organizational skills

Cross-department collaboration

Education

High school diploma or GED

Tools

ERP system

Job description

Pay or shift range: $22 USD to $25 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

ProAmpac is seeking a Customer Service Assistant to join our Franklin Park, IL team!

This is an excellent opportunity for someone who enjoys working with details, learning new systems, and collaborating across departments while building a career with a global packaging organization.

Location: ProAmpac's Franklin Park, IL Production Site

Hours: 7:30am - 3:30pm

Wage: $22-$25/hour (based on experience)

Why ProAmpac:

ProAmpac is a global leader in flexible packaging, driven by our core values of Impact, Involvement, Integrity, Innovation, and Intensity.

We invest in our people with a comprehensive benefits package, including multiple medical, dental, and vision plan options, a 401(k), and generous paid time off. Our collaborative culture and commitment to continuous improvement create opportunities for motivated individuals to learn, contribute, and grow their careers.

Position Summary:

The Customer Service Assistant supports our sales services teams through accurate data entry, document management, and maintenance of customer and product information. This role helps ensure purchase orders and sales-related transactions are recorded correctly to support order fulfillment, billing, and efficient daily operations.

Working closely with Customer Service, Customer Operations, Sales, and Quality , this individual helps maintain reliable records, gather information, and support data-related projects and system improvements.

Essential Duties and Responsibilities

• Accurately enter purchase orders, customer details, product information, and transaction data into applicable systems.




• Organize and maintain electronic sales documents so records are complete and easily accessible.




• Set up new items in the enterprise resource planning (ERP) system , including product attributes, inventory categories, and other required details.




• Maintain customer databases by updating contact information and transaction histories.




• Review entered data for accuracy, completeness, and adherence to company standards and policies.




• Gather and provide information across systems and platforms to support internal requests and workflows.




• Collaborate with Customer Service, Customer Operations, Sales, and Quality to obtain information and support daily business needs.




• Assist with special projects involving data management, reporting, and system enhancements .




• Protect the confidentiality of customer and company information.




• Perform other duties as assigned.

Qualifications & Skills

• High school diploma or GED required.




• Experience in data entry, administrative support, customer service, or a related field is helpful; candidates interested in learning are encouraged to apply.




• Experience using Microsoft Office applications , with an emphasis on Excel, Word, PowerPoint, and Outlook.




• Strong attention to detail and accuracy when entering and reviewing information.




• Strong organizational skills and the ability to maintain clear, accessible records.




• Comfortable learning new systems and following established processes.




• Collaborative and responsive, with the ability to work effectively across departments.




• Ability to handle confidential and sensitive information with discretion.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Customer Service Full-Time