Customer Solutions & Fulfillment Specialist

ProAmpac; Huntley (IL); On-site; USD 50,000 - 72,000; Full time

Job summary

ProAmpac in Huntley, IL seeks a Customer Service Specialist to resolve inquiries, process orders accurately, and maintain customer satisfaction for an assigned portfolio. You will liaise with plant functions and support billing and reporting to ensure seamless service.

Responsibilities include logging complaints in Salesforce, overseeing order fulfillment from entry to delivery, and collaborating with graphics, production, purchasing, logistics and sales.

Qualifications

• Ability to communicate effectively (verbal, written) with internal/external clients.
• Exceptional time management and organization to manage multiple tasks.
• Confidentiality and privacy of sensitive information.

Responsibilities

• Liaison between Customer and plant departments.
• Engage with customers to understand needs and advise on products/services.
• Receive, manage inquiries via phone and email; resolve issues.

Skills

Communication

Time management

Organization

Problem solving

Education

HS/GED

AS preferred

Tools

Microsoft Office Suite

Visio

Outlook

Job description

ProAmpac in Huntley, IL seeks a Customer Service Specialist to resolve inquiries, process orders accurately, and maintain customer satisfaction for an assigned portfolio. You will liaise with plant functions and support billing and reporting to ensure seamless service.

Responsibilities include logging complaints in Salesforce, overseeing order fulfillment from entry to delivery, and collaborating with graphics, production, purchasing, logistics and sales.