Customer Success & Orders Specialist

Ampac Holdings, LLC; Elgin (IL); On-site; USD 50,000 - 72,000; Full time

Job summary

Ampac Holdings, LLC is seeking a Customer Service Representative to support a portfolio of client accounts. You will handle inquiries, process orders, and coordinate with internal teams to ensure accurate and timely fulfillment.

The role requires 2-4 years in a related field, proficient MS Office, Salesforce experience, and strong communication. You will log complaints, maintain confidentiality, and contribute to a fast-paced, customer-focused environment in Elgin, IL.

Qualifications

• HS/GED required; AS preferred.
• 2–4 years in a related field.
• Proficiency with MS Office; strong communication skills.

Responsibilities

• Serve as liaison between customers and plant departments.
• Engage professionally with customers to understand needs and advise on products.
• Receive and manage inquiries, responding via phone and email and resolve issues.
• Log customer complaints in Salesforce and ensure follow- up.
• Oversee order fulfillment from entry to delivery; monitor progress.
• Handle sales-related administrative tasks and data entry.
• Enter purchase order details accurately for fulfillment and billing.
• Collaborate with graphics, production, purchasing, logistics, and sales.

Skills

Customer service

Communication

Time management

Data entry

MS Office

Education

HS / GED

AS preferred

Tools

Salesforce

Traverse

Prestige

Job description

Ampac Holdings, LLC is seeking a Customer Service Representative to support a portfolio of client accounts. You will handle inquiries, process orders, and coordinate with internal teams to ensure accurate and timely fulfillment.

The role requires 2-4 years in a related field, proficient MS Office, Salesforce experience, and strong communication. You will log complaints, maintain confidentiality, and contribute to a fast-paced, customer-focused environment in Elgin, IL.