ERP Customer Success Lead - Quantum Control

Express Employment Professionals - Cincinnati East; Santa Clarita (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Quantum Control ERP-savvy Customer Service Representative to act as the primary contact for customers, ensuring accurate orders, inventory tracking, and timely issue resolution.

The role requires coordinating with sales, warehouse, purchasing, logistics, and accounting teams, maintaining records, and generating Excel-based reports. Both domestic and international customers will be supported in a fast-paced environment.

Qualifications

• 3–5 years of customer service experience, preferably in aerospace or aviation.
• Proficiency in Quantum Control ERP and advanced Excel skills.
• Knowledge of inventory management, aviation documentation, and supply chain operations preferred.
• Excellent communication, problem-solving, and organizational skills.
• Associate’s or Bachelor’s degree preferred.
• Experience supporting domestic and international customers.

Responsibilities

• Manage customer inquiries, orders, inventory requests, and account concerns.
• Use Quantum Control ERP to process orders, track inventory, maintain records, and generate reports.
• Resolve issues related to shipping delays, pricing, returns, and order discrepancies.
• Coordinate with sales, warehouse, purchasing, logistics, and accounting teams.
• Maintain accurate customer and operational records.
• Prepare reports and analyze data using Microsoft Excel.
• Monitor open orders and proactively communicate updates.
• Support process improvements and ensure compliance with company and aerospace standards.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

Associate’s or Bachelor’s degree preferred

Tools

Quantum Control ERP

Microsoft Excel

Job description

Express Employment Professionals - Cincinnati East is seeking a Quantum Control ERP-savvy Customer Service Representative to act as the primary contact for customers, ensuring accurate orders, inventory tracking, and timely issue resolution.

The role requires coordinating with sales, warehouse, purchasing, logistics, and accounting teams, maintaining records, and generating Excel-based reports. Both domestic and international customers will be supported in a fast-paced environment.