Electronics Customer Experience Lead

2260 DuPont Electronic Materials International, LLC; Marlborough (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Qnity seeks a Customer Service Representative to connect customers with our business and deliver exceptional service through the order-to-cash process. You will liaise with Manufacturing, Marketing & Sales, and Supply Chain to meet company objectives while supporting the sales team with inquiries about prices, stock, and latest offerings.

The role emphasizes building strong customer relationships, problem-solving, and contributing to SOX compliance activities within customer service.

Qualifications

• Bachelor’s degree or equivalent is preferred.
• Proven ability to build and maintain strong customer relationships.
• Excellent interpersonal and written communication skills.

Responsibilities

• Manage customer orders through Customer Service processes and systems.
• Handle all types of customer orders, including indent orders and service invoicing requests.
• Support returns coordination and adhere to Return Policies.
• Develop knowledge of products and services to upsell and provide value-added solutions.
• Maintain relationships and coordinate with Supply Chain, Marketing & Sales, and other teams.

Skills

Customer service

Interpersonal skills

Project management

Multitasking

Microsoft Excel/Power BI

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

SAP OTC

Microsoft Office (Excel/PowerPoint/Word)

Job description

Qnity seeks a Customer Service Representative to connect customers with our business and deliver exceptional service through the order-to-cash process. You will liaise with Manufacturing, Marketing & Sales, and Supply Chain to meet company objectives while supporting the sales team with inquiries about prices, stock, and latest offerings.

The role emphasizes building strong customer relationships, problem-solving, and contributing to SOX compliance activities within customer service.