ER Unit Secretary — Patient Flow & Records

HAHHH; Worcester (MA); Hybrid; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a unit receptionist to serve patients and visitors, answer phones, and relay messages. The role involves transcribing physician orders, entering data, and maintaining patient charts.

You will schedule appointments, coordinate transportation, and support departmental operations in a busy hospital setting. We value the ability to handle multiple priorities with clear communication, maintain accurate documentation, and assist in providing excellent patient care.

Qualifications

• Equivalent to high school plus additional specialized training.
• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Responsibilities

• Serve as unit receptionist and direct patients, visitors and others.
• Answer telephone and intercom; relay messages and refer issues to supervisor.
• Transcribe physician orders and enter into the system; maintain charts and records.
• Schedule patients for consults and diagnostic services; arrange transportation as needed.
• Maintain unit logs and ensure orderly work area; assist with supplies and dispatch services.

Skills

Multitasking

Effective communication

Education

High school diploma or equivalent

Tools

Office equipment operation

Job description

UMass Memorial Health is seeking a unit receptionist to serve patients and visitors, answer phones, and relay messages. The role involves transcribing physician orders, entering data, and maintaining patient charts.

You will schedule appointments, coordinate transportation, and support departmental operations in a busy hospital setting. We value the ability to handle multiple priorities with clear communication, maintain accurate documentation, and assist in providing excellent patient care.