ER Unit Secretary: Patient Care Admin Support

UMass Memorial Health; Marlborough (MA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Signing bonus (eligible)

Job summary

UMass Memorial Health Marlborough is seeking a detail-oriented unit clerk to support the emergency department with clerical and patient record duties. This role requires strong communication and organizational skills to ensure timely processing of orders, messages, and visitor coordination.

Responsibilities include assembling records, transcribing orders, and maintaining documentation with accuracy, while delivering courteous patient and staff interactions in a fast-paced hospital setting.

Qualifications

• High school diploma or GED required.
• Medical Assistant certification preferred.
• Courses in medical terminology preferred.

Responsibilities

• Performs clerical functions on the patient care unit and/or other patient care areas as assigned.
• Assembles patient records.
• Files and documents patient information, e.g. Laboratory and X-ray reports.
• Keeps records up-to-date, in order and supplied with appropriate forms.
• Transcribes physician orders accurately and timely.
• Initiates orders via order entry system accurately and timely.
• Facilitates effective communication and coordinates unit activities.
• Answers telephone appropriately and courteously.
• Takes and relays messages in a timely manner.
• Places calls to physicians and other professionals as requested.
• Greets and directs visitors and staff from other departments.
• Opens, sorts and routes mail accurately and timely.

Skills

Computer skills

Interpersonal skills

Communication skills

Prioritization

Organizational skills

Education

High School diploma/GED

Tools

Meditech

Job description

UMass Memorial Health Marlborough is seeking a detail-oriented unit clerk to support the emergency department with clerical and patient record duties. This role requires strong communication and organizational skills to ensure timely processing of orders, messages, and visitor coordination.

Responsibilities include assembling records, transcribing orders, and maintaining documentation with accuracy, while delivering courteous patient and staff interactions in a fast-paced hospital setting.