ER Registration & Patient Access Specialist

Lifepoint Health; Winchester (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) retirement plan with company‑m

Tuition assistance

Job summary

Lifepoint Health’s Highpoint Health - Winchester with Ascension Saint Thomas seeks a Registrar to serve as the first contact for patients and families, collecting demographic, insurance and billing data and guiding them through the registration process.

You will collaborate with ER Registration and Switchboard teams to support operations, learn hospital processes quickly, and provide compassionate service during stressful times.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to work in a fast-paced hospital environment.
• Strong time-management, organizational, and multitasking abilities.
• Dependable and flexible with changing patient volumes.
• Ability to learn registration, insurance, and hospital processes.
• Strong attention to detail and accurate data entry.
• Team-oriented collaboration in a busy department.
• Basic computer proficiency.

Responsibilities

• Provide ER Registration and Patient Access support as first contact.
• Enter patient demographics, insurance, billing, and clinical data into the system.
• Verify insurance information and assist with requirements as applicable.
• Collect co-pays, deductibles and refer for financial assistance when needed.
• Explain forms and processes to patients and families.
• Communicate with patients, families, clinical staff and departments for timely registration.
• Offer compassionate, professional service in stressful situations.
• Manage multiple patients and priorities with accuracy and confidentiality.
• Coordinate with ER Registration and Switchboard teammates to support operations.
• Maintain current knowledge of registration, insurance, and collections processes.
• May cover Highpoint Health - Winchester and Sewanee; Winchester primary location.

Skills

Customer service

Interpersonal skills

Communication

Time management

Multitasking

Flexibility

Attention to detail

Teamwork

Computer proficiency

Learning ability

Education

High school diploma or equivalent

Tools

Registration system

Job description

Lifepoint Health’s Highpoint Health - Winchester with Ascension Saint Thomas seeks a Registrar to serve as the first contact for patients and families, collecting demographic, insurance and billing data and guiding them through the registration process.

You will collaborate with ER Registration and Switchboard teams to support operations, learn hospital processes quickly, and provide compassionate service during stressful times.