ER Registration Specialist: Compassionate Patient Intake

Community Health Systems; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Community Health Systems seeks an ER Registrar to manage patient intake and registration in the Emergency Department. You will collect personal, insurance, and medical information, verify details, and maintain confidentiality while delivering high-quality service to patients and families.

You will support accurate documentation, insurance verification, and communication across clinical and administrative teams to keep the department running smoothly.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in healthcare including patient registration or front desk/admissions.
• 0-2 years of customer service experience preferred.

Responsibilities

• Greet patients and families professionally and compassionately.
• Register patients for emergency services and collect required information.
• Verify patient identification and insurance details; update records as needed.
• Obtain signatures on consent forms and explain each consent.
• Verify coverage and eligibility for billing purposes.
• Collect co-pays or deductibles when applicable and inform patients of obligations.
• Assist patients with understanding insurance requirements and resolve questions.
• Document carefully when a patient cannot sign; arrange nursing sign-off if needed.
• Identify proper insurance plan codes to ensure accurate payment.
• Prepare paperwork for quick retrieval and processing of visits.
• Place patient armband for identification during stay.
• Notify departments and physicians of patient arrival and delays.
• Maintain communication during emergency codes and follow facility plans.
• Perform other duties as assigned and maintain reliable attendance.

Skills

Communication skills

Customer service

Insurance verification

EHR familiarity

Attention to detail

Education

Post-secondary education in medical office administration or healthcare administration

Tools

Registration software

Job description

Community Health Systems seeks an ER Registrar to manage patient intake and registration in the Emergency Department. You will collect personal, insurance, and medical information, verify details, and maintain confidentiality while delivering high-quality service to patients and families.

You will support accurate documentation, insurance verification, and communication across clinical and administrative teams to keep the department running smoothly.