Emergency Dept Registration Lead - Night Shift

Lehigh Valley Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 25,000 - 34,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Lead Registration Representative for the Emergency Department. This full-time night shift role supports the Muhlenberg Emergency Department with staff supervision and registration oversight.

The position requires coordinating daily operations, maintaining registration standards, and training frontline colleagues to ensure accurate patient data, efficient check-in, and timely access to care while navigating a high-stress environment.

Qualifications

• Minimum qualifications include an Associate’s Degree in healthcare or related field, or a High School Diploma/GED with three years’ experience in customer service or work-process oversight.
• Three years of experience in healthcare, customer service, or related environment overseeing work processes.

Responsibilities

• Coordinate daily registration operations at assigned locations to ensure timely patient access.
• Provide orientation, training, and ongoing education to registration staff.
• Oversee staffing and scheduling across multiple locations to cover shifts and holidays.
• Maintain registration standards, regulatory compliance, and performance measures.
• Collaborate with clinical leaders to enhance patient experience and access.

Skills

Customer service

Multi-tasking

Time management

Communication

Adaptability

Critical thinking

Travel readiness

Education

Associate’s degree in healthcare or related field

High School Diploma or GED

Tools

Microsoft Office

Job description

Lehigh Valley Health Network, Inc. is seeking a Lead Registration Representative for the Emergency Department. This full-time night shift role supports the Muhlenberg Emergency Department with staff supervision and registration oversight.

The position requires coordinating daily operations, maintaining registration standards, and training frontline colleagues to ensure accurate patient data, efficient check-in, and timely access to care while navigating a high-stress environment.