ER Registrar: Fast-Paced Patient Intake & Insurance

Community Health Systems, Inc.; Naples (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Community Health Systems, Inc. is seeking an ER Registrar to manage patient intake and registration in the Emergency Department.

You will collect and verify personal, insurance, and medical information, ensuring accuracy and confidentiality while delivering high-quality customer service to patients and families. In this full-time role, you will greet patients, verify demographics and insurance, collect co-pays, explain consent forms, and coordinate with clinical and administrative teams to

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Responsibilities

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Communication skills

Customer service

Attention to detail

Interpersonal skills

Calm under pressure

Education

Medical office administration education

Tools

EHR software

Registration software

Job description

Community Health Systems, Inc. is seeking an ER Registrar to manage patient intake and registration in the Emergency Department.

You will collect and verify personal, insurance, and medical information, ensuring accuracy and confidentiality while delivering high-quality customer service to patients and families. In this full-time role, you will greet patients, verify demographics and insurance, collect co-pays, explain consent forms, and coordinate with clinical and administrative teams to