ER Patient Services Specialist – Mid Shift

Jacksonville ER; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Jacksonville ER hires a Patient Service Representative (Mid Shift) to manage patient check-in/out, verify demographics, collect payments, and maintain a welcoming front desk. You will work with EMR systems, support scheduling in ER settings, and uphold confidentiality and safety standards in a busy emergency center.

The role requires a high school diploma and at least 2 years in a Patient Access/Registration role in hospitals, ERs, or clinics.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years of experience in a Patient Access/Registration role in a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients, determine services, collect demographics, verify signatures, and manage inquiries.
• Financial Responsibilities: collect payments (cash, checks, credit cards) and reconcile patient accounts.
• Facility Cleanliness: assist in maintaining cleanliness of patient areas and restrooms.
• Communication Skills: interact courteously with patients, families, physicians, and staff while upholding values.
• Professional Development: attend monthly staff meetings and participate in performance improvement activities.
• Other Duties: assist management with additional tasks or projects as assigned.

Skills

Front desk operations

Communication skills

EMR familiarity

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Jacksonville ER hires a Patient Service Representative (Mid Shift) to manage patient check-in/out, verify demographics, collect payments, and maintain a welcoming front desk. You will work with EMR systems, support scheduling in ER settings, and uphold confidentiality and safety standards in a busy emergency center.

The role requires a high school diploma and at least 2 years in a Patient Access/Registration role in hospitals, ERs, or clinics.