ER Patient Services Specialist

Jacksonville ER & Hospital, LLC; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Jacksonville ER & Hospital, LLC is seeking a Patient Service Representative (Mid Shift) to support emergency center operations. The role focuses on smooth check-in/check-out, accurate demographic collection, and billing integrity, while upholding patient confidentiality and safety.

The PSR will work in a fast-paced ER environment, requiring strong communication, organization, and teamwork. Responsibilities include greeting patients, assisting with scheduling and registrations, handling co-pays,

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of experience in a Patient Access/Registration role within a Hospital, ER, or Clinic.
• Experience with medical registration, admitting, and scheduling in an ER setting preferred.

Responsibilities

• Greet patients and guests and collect demographic information for billing accuracy.
• Determine necessary services and direct patients accordingly.
• Ensure proper signatures and verify billing accuracy.
• Maintain logs and manage phone inquiries professionally.
• Collect co-pays and reconcile daily accounts.
• Keep the facility clean and welcoming for patients and visitors.
• Attend monthly or as-needed staff meetings and participate in improvement activities.

Education

High School Diploma or equivalent

Experience in Patient Access/ER setting

Job description

Jacksonville ER & Hospital, LLC is seeking a Patient Service Representative (Mid Shift) to support emergency center operations. The role focuses on smooth check-in/check-out, accurate demographic collection, and billing integrity, while upholding patient confidentiality and safety.

The PSR will work in a fast-paced ER environment, requiring strong communication, organization, and teamwork. Responsibilities include greeting patients, assisting with scheduling and registrations, handling co-pays,