ER Patient Access Specialist - Evening Shift

University Hospitals; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

University Hospitals seeks a Patient Access Representative for the Emergency Department. The role centers on welcoming patients, ensuring accurate registration, and coordinating care within a fast-paced ED team.

You will verify demographics and insurance, assist with MyChart usage, and support timely treatment through efficient front-line processes. Successful candidates stay calm under pressure, communicate clearly with patients and staff, and uphold confidentiality while managing multiple

Qualifications

• Experience with patient registration processes and scheduling in a hospital setting.
• Ability to verify demographics and insurance information accurately.
• Strong interpersonal skills and professionalism in high-volume environments.

Responsibilities

• Welcome and assist patients and families with empathy and urgency.
• Complete patient registration, check-in, and discharge processes accurately.
• Verify and update demographic, insurance, and financial information for timely care and billing accuracy.
• Answer calls and address patient questions and scheduling needs.
• Support enrollment in MyChart and other patient communication tools.
• Communicate important patient information with ED staff.
• Collect and process copays, deductibles, and balances per guidelines.
• Assist with insurance verification and prior authorizations.
• Schedule referrals and follow-up appointments as needed.
• Maintain accurate documentation in EPIC and manage work queues.

Skills

Empathy

Communication

Attention to detail

Multitasking

Tools

EPIC

Job description

University Hospitals seeks a Patient Access Representative for the Emergency Department. The role centers on welcoming patients, ensuring accurate registration, and coordinating care within a fast-paced ED team.

You will verify demographics and insurance, assist with MyChart usage, and support timely treatment through efficient front-line processes. Successful candidates stay calm under pressure, communicate clearly with patients and staff, and uphold confidentiality while managing multiple