Evening Patient Access Specialist (Emergency Dept)

Insight Global (United States); Avondale (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Phoenix Children's is seeking an entry-level Patient Access Representative to greet families, register patients, verify insurance and demographics, and support the Emergency Department flow. The role emphasizes exceptional customer service and accurate data entry in a fast-paced hospital setting.

Shift: 6:30 PM – 7:00 AM. Prior healthcare experience is not required; friendly, compassionate individuals who learn quickly are encouraged to apply.

Qualifications

• Customer service in fast-paced or high-volume environments.
• Good communication and interpersonal skills.
• Comfort interacting with children and families.
• Able to stay calm in stressful patient scenarios.
• Basic computer/data-entry proficiency.

Responsibilities

• Check in and register patients and families.
• Verify demographics and insurance information.
• Collect required documents and signatures.
• Answer high-volume phone calls and respond to questions.
• Enter information accurately into hospital systems.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Attention to detail

Multitasking

Reliability

Call center experience

Experience with families

Insurance familiarity

Tools

Computer/data-entry

Job description

Phoenix Children's is seeking an entry-level Patient Access Representative to greet families, register patients, verify insurance and demographics, and support the Emergency Department flow. The role emphasizes exceptional customer service and accurate data entry in a fast-paced hospital setting.

Shift: 6:30 PM – 7:00 AM. Prior healthcare experience is not required; friendly, compassionate individuals who learn quickly are encouraged to apply.