ED Patient Access & Registration Specialist - Day Shift

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health's Center City Emergency Department is hiring a full-time Patient Access Representative for the day shift (7A-3:30P). You will register patients, gather demographics and insurance information, verify coverage, collect copays, and route referrals as needed.

Ideal candidates have strong communication and customer-service skills, experience with EPIC or Cerner, and the ability to work in a fast-paced ED setting while ensuring accuracy and regulatory compliance.

Qualifications

• High School Diploma or GED required; associate’s degree preferred.
• Experience in hospital, physician practice, or related healthcare customer service environments is advantageous.
• Registration experience in Emergency Department is preferred; Jefferson Seamless Access reps may have a waiver with 1 year experience.

Responsibilities

• Register patients and gather demographic and insurance information accurately.
• Verify patient insurance coverage and benefits using RTE, Phreesia or payer websites.
• Collect out-of-pocket liability and copays at time of service; ensure referrals and authorizations are on file when required.
• Enter orders and confirm medical necessity for outpatient visits; interview patients for Medicare Secondary Payer (MSPQ).
• Rotate through all Patient Access points (Outpatient Registration and ED).
• Maintain compliance with regulatory requirements and department protocols; communicate with staff and patients effectively.

Skills

Communication skills

Customer service

Attention to detail

Medical terminology knowledge

Education

High School Diploma or GED

Associate’s degree in healthcare or business administration preferred

Tools

EPIC

Cerner

Phreesia

RTE (Real Time Eligibility)

Job description

Jefferson Health's Center City Emergency Department is hiring a full-time Patient Access Representative for the day shift (7A-3:30P). You will register patients, gather demographics and insurance information, verify coverage, collect copays, and route referrals as needed.

Ideal candidates have strong communication and customer-service skills, experience with EPIC or Cerner, and the ability to work in a fast-paced ED setting while ensuring accuracy and regulatory compliance.