Evening ED Patient Services & Registration Specialist

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

UPMC Western Psychiatric Hospital is seeking a Full-Time Emergency Department Patient Services Representative to assist with patient registration at the front desk and bedside. The role requires handling insurance verification, collecting co-pays, updating patient information, obtaining consent, and maintaining orderly ED processes with a customer-first approach.

The position emphasizes professionalism, confidentiality, and collaboration with clinical partners to ensure a smooth patient

Qualifications

• High school diploma or equivalent preferred.
• Experience in patient registration or front-desk roles is a plus.
• Familiarity with insurance concepts and billing processes helps.

Responsibilities

• Register patients at front desk and bedside.
• Verify insurance eligibility and collect co-pays or payments.
• Update patient demographics and obtain consent for treatment.
• Maintain ED tracking board and ensure accurate registration during operations.
• Provide a courteous, patient-centered experience and adhere to HIPAA policies.

Skills

Customer service

HIPAA compliance

Communication skills

Medical terminology

Tools

ADT system

Job description

UPMC Western Psychiatric Hospital is seeking a Full-Time Emergency Department Patient Services Representative to assist with patient registration at the front desk and bedside. The role requires handling insurance verification, collecting co-pays, updating patient information, obtaining consent, and maintaining orderly ED processes with a customer-first approach.

The position emphasizes professionalism, confidentiality, and collaboration with clinical partners to ensure a smooth patient