ER Patient Access Specialist

Mercyhealth; Lake Geneva (WI); On-site; USD 24,000 - 36,000; Full time

Job summary

Mercyhealth Wisconsin and Illinois is seeking an Experienced Healthcare Patient Access Representative to support ER, urgent care, inpatient and outpatient registrations. The role emphasizes patient intake accuracy, insurance verification, and meticulous medical records handling in a high-pressure hospital environment.

Responsibilities include greeting patients, collecting co-pays, entering data into EPIC, coordinating registrations, and assisting with admissions and lab scheduling.

Qualifications

• Graduate of high school or equivalent; 1-2 years customer service experience preferred.
• Knowledge of third-party payors preferred; medical terminology knowledge helpful.

Responsibilities

• Greet patients and provide friendly, professional support in fast-paced settings.
• Verify insurance information and assist with billing/collections.
• Enter patient demographics and visit details into EPIC with accuracy.
• Assist with pre-admission and pre-registration tasks for admissions.
• Coordinate patient flow and ensure timely registration and patient tracking.

Skills

Customer service experience

Medical terminology

Knowledge of third-party payors

Education

High School Diploma or equivalent

Tools

EPIC knowledge

Job description

Mercyhealth Wisconsin and Illinois is seeking an Experienced Healthcare Patient Access Representative to support ER, urgent care, inpatient and outpatient registrations. The role emphasizes patient intake accuracy, insurance verification, and meticulous medical records handling in a high-pressure hospital environment.

Responsibilities include greeting patients, collecting co-pays, entering data into EPIC, coordinating registrations, and assisting with admissions and lab scheduling.