Patient Access & Registration Specialist

Mercyhealth Wisconsin and Illinois; Riverside (CA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Retirement benefits

Time off

On-demand pay

EAP access

Job summary

Mercyhealth is seeking an Patient Registration Clerk to support front desk operations across ER and urgent care areas. You will greet patients, collect information, and enter data into the EMR with accuracy and efficiency.

The role requires high school completion and 1–2 years of customer service experience, with knowledge of EPIC preferred. Competitive pay and comprehensive benefits accompany this position.

Qualifications

• Graduate of high school or equivalent preferred.
• One to two years customer service experience required.
• Knowledge of third-party payors preferred.
• Medical terminology preferred.

Responsibilities

• Greet patients, visitors and customers with friendliness and calm under pressure.
• Assist with registration, triage and admission processes as needed.
• Enter demographic, guarantor and billing information accurately into the EMR.
• Collect co-pays and process self-payments per policy.
• Coordinate patient flow and notify staff of delays or issues.
• Support hospital locations and staff with transportation and paperwork as needed.

Skills

Self-starter

Positive attitude

Computer literacy

Attention to detail

Communication skills

Problem solving

Judgment

EPIC knowledge

Independent work

Interpersonal skills

Education

High school diploma or equivalent

Customer service experience (1–2 years)

Tools

EPIC

Job description

Mercyhealth is seeking an Patient Registration Clerk to support front desk operations across ER and urgent care areas. You will greet patients, collect information, and enter data into the EMR with accuracy and efficiency.

The role requires high school completion and 1–2 years of customer service experience, with knowledge of EPIC preferred. Competitive pay and comprehensive benefits accompany this position.