Equipment Service Advisor for Heavy Machinery

Inchcape Motors Finland Oy; Tamuning (GU); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Development

Job summary

Morrico Equipment in Guam is seeking a Service Advisor to greet customers, identify service needs, and guide them on available services, pricing, and timelines. You will coordinate repair schedules, work with the Parts Department on parts and estimates, and maintain detailed service records to support invoicing and efficiency.

The ideal candidate has a High School Diploma, experience in equipment or customer service, and strong communication skills.

Qualifications

• High School Diploma or equivalent required.
• Experience in equipment service or customer service preferred.
• Experience with heavy equipment is an advantage.
• Strong customer service and communication skills.
• Ability to manage multiple service jobs and priorities.
• Ability to communicate equipment issues to service technicians.
• Attention to detail when preparing estimates, work orders, and service documentation.
• Basic knowledge of mechanical or equipment service operations is preferred.

Responsibilities

• Greet customers, determine service needs, and explain services and pricing.
• Receive repair requests, schedule service appointments, and coordinate with technicians.
• Coordinate with Parts to confirm availability and prepare estimates.
• Prepare and close service work orders, documenting labor and parts.
• Act as liaison between customers and technicians, relaying concerns.
• Monitor progress and inform customers of ETA and changes.
• Record service appointments and equipment history to support efficiency.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Job description

Morrico Equipment in Guam is seeking a Service Advisor to greet customers, identify service needs, and guide them on available services, pricing, and timelines. You will coordinate repair schedules, work with the Parts Department on parts and estimates, and maintain detailed service records to support invoicing and efficiency.

The ideal candidate has a High School Diploma, experience in equipment or customer service, and strong communication skills.