Service Advisor: Heavy Equipment Focus-Up to $70K+Benefits

All Roads Company; Maryland; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

life insurance (eligible the 1st of 2)

401(k) with company contribution

Paid time off and company-paidolidays

Tuition reimbursement

Employee referral bonus program

Job summary

All Roads in Annapolis Junction, MD is seeking a Service Advisor to be the first point of contact for the service department and customers. You will schedule service, prepare estimates, and communicate timelines for repairs on heavy equipment, ensuring a first‑class customer experience.

Ideal candidates have prior service writing/advisor experience, a strong customer service mindset, and attention to detail.

Qualifications

• High School Diploma or GED.
• Valid driver’s license.
• Previous service writing/advisor experience required.
• Heavy-duty or heavy-equipment experience preferred.
• Strong customer service, multitasking, prioritization, and efficiency skills.

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership.
• Schedule service appointments and prepare accurate estimates.
• Advise customers on maintenance based on manufacturer specifications.
• Create, update, and document repair and work orders.
• Maintain strong customer relationships to drive retention and referrals.
• Proactively update customers on repair status, estimate changes, and pickup timing.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Job description

All Roads in Annapolis Junction, MD is seeking a Service Advisor to be the first point of contact for the service department and customers. You will schedule service, prepare estimates, and communicate timelines for repairs on heavy equipment, ensuring a first‑class customer experience.

Ideal candidates have prior service writing/advisor experience, a strong customer service mindset, and attention to detail.