Service Advisor - Heavy Equipment & Customer Care

Carter Machinery, Inc.; Waldorf (MD); Presencial; USD 64 000 - 83 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service, devices

Overtime opportunities

Shift differential

Resumo da oferta

Carter Machinery in Waldorf, Maryland is seeking a Service Advisor to communicate with customers, gather information on equipment issues, and provide repair status updates while repairs are in progress; open/processing work orders efficiently.

The role requires proficiency with Microsoft Office, strong communication, ability to multitask, and a focus on customer experience. Starting compensation ranges from $64,000 to $83,000 per year, with competitive benefits.

Qualificações

• Must be proficient with Microsoft Office products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task.
• Must have an attention to detail.
• Working knowledge of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Responsabilidades

• Communicate with internal and external customers to gather information regarding equipment issues and providing repair status updates.
• Open and process work orders in a timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Conhecimentos

Microsoft Office

Customer service

Communication

multitasking

Formação académica

High School diploma or equivalent

Ferramentas

Heavy equipment knowledge

Descrição da oferta de emprego

Carter Machinery in Waldorf, Maryland is seeking a Service Advisor to communicate with customers, gather information on equipment issues, and provide repair status updates while repairs are in progress; open/processing work orders efficiently.

The role requires proficiency with Microsoft Office, strong communication, ability to multitask, and a focus on customer experience. Starting compensation ranges from $64,000 to $83,000 per year, with competitive benefits.