Heavy Equipment Service Advisor - Up to $70k + Benefits

All Roads Company; Annapolis (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Program

Paid Time Off

Holidays

Tuition Reimbursement

Referral Bonus

Job summary

All Roads Company in Annapolis Junction, MD is seeking a Service Advisor to be the first point of contact for the service department and customers. You will coordinate repairs, communicate timelines, and ensure a first-class experience for heavy-equipment clients.

Required are prior service writing/advisor experience and a customer-focused mindset. Heavy-duty experience is preferred, along with strong communication and multitasking skills to manage work orders and updates.

Qualifications

• High School Diploma or GED.
• Valid driver's license.
• Previous service writing/advisor experience required.
• Heavy-duty or heavy-equipment experience preferred.
• Strong customer service, multitasking, prioritization, and efficiency skills.

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership.
• Schedule service appointments and prepare accurate estimates.
• Advise customers on maintenance based on manufacturer specifications.
• Create, update, and document repair and work orders.
• Maintain strong customer relationships to drive retention and referrals.
• Proactively update customers on repair status, estimate changes, and pickup timing.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Prioritization

Efficiency

Education

High School Diploma or GED

Job description

All Roads Company in Annapolis Junction, MD is seeking a Service Advisor to be the first point of contact for the service department and customers. You will coordinate repairs, communicate timelines, and ensure a first-class experience for heavy-equipment clients.

Required are prior service writing/advisor experience and a customer-focused mindset. Heavy-duty experience is preferred, along with strong communication and multitasking skills to manage work orders and updates.