Service Advisor — Heavy Equipment (Mon–Fri)

All Roads Company; Corridor North (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Job summary

All Roads Company is seeking a Service Advisor for our Vermeer All Roads location in Annapolis Junction, MD. You will be the first point of contact for the service department, coordinating repairs, communicating timelines, and ensuring a first-class customer experience.

Ideal candidates have prior service-advisor experience, a strong customer-service mindset, and comfort working with heavy equipment. This is a full-time, Monday–Friday on-site role with opportunities for commission-based earnings.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Previous service writing/advisor experience required.
• Heavy-duty or heavy-equipment experience preferred.
• Strong customer service, multitasking, prioritization, and efficiency skills.

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership.
• Schedule service appointments and prepare accurate estimates.
• Advise customers on maintenance based on manufacturer specifications.
• Create, update, and document repair and work orders.
• Maintain strong customer relationships to drive retention and referrals.
• Proactively update customers on repair status, estimate changes, and pickup timing.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Detail-oriented

Education

High School Diploma or GED

Job description

All Roads Company is seeking a Service Advisor for our Vermeer All Roads location in Annapolis Junction, MD. You will be the first point of contact for the service department, coordinating repairs, communicating timelines, and ensuring a first-class customer experience.

Ideal candidates have prior service-advisor experience, a strong customer-service mindset, and comfort working with heavy equipment. This is a full-time, Monday–Friday on-site role with opportunities for commission-based earnings.