Rental Coordinator

Cleveland Brothers Equipment Co; Erie (Erie County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401(k) match

Job summary

Cleveland Brothers Equipment Co., Inc. is seeking a Rental Coordinator to join our team. You will be handling rental and sales calls, verifying equipment availability, and guiding customers on specifications and safety.

You will initiate contracts and coordinate payments to support smooth operations across our locations. The role requires strong organization, problem solving, and teamwork, with the ability to work overtime and travel as needed.

Qualifications

• Must be organized and detail oriented and able to prioritize multiple tasks.
• Knowledge of equipment product lines and rental processes.
• Good problem solving and communication skills.
• Flexible and able to collaborate across departments and locations.

Responsibilities

• Answer incoming rental and sales related calls; maintain call log.
• Qualify customer needs with rental equipment availability.
• Educate customers on equipment specifications, safety and use.
• Initiate and maintain rental contracts accurately and timely.
• Gather information for credit terms and payment approvals.
• Process CAT Access and credit card payments.
• Coordinate with service departments to arrange rental ready status.
• Coordinate with transportation for deliveries and call offs.
• Obtain proof of required insurance from customers.
• Assist other Rental Coordinators and Salesmen to maximize inventory utilization.
• Perform other duties as assigned by Supervisor.

Skills

Organized

Equipment knowledge

Problem solving

Teamwork

Policy knowledge

Computer skills

Overtime & travel readiness

Tools

Lotus Notes

DBSI

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Rental Coordinator. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful rental professionals.

Position Summary

• Answer incoming rental and sales related calls; maintain call log.
• Qualify customer's needs with rental equipment availability.
• Assist in educating customers on equipment specifications, safety concerns and proper use of the equipment.
• Initiate and maintain rental contracts accurately and timely.
• Acquire required information needed for credit department to approve payment terms.
• Process CAT Access and credit card payments.
• Coordinate with service departments at all locations to arrange rental ready status of the fleet.
• Communicate with transportation department for rental deliveries and call offs.
• Obtain proof of required insurance from customer's insurance company.
• Assist other Rental Coordinators and Salesman maximizing the utilization of rental inventory within the entire company.
• Other duties as assigned by Supervisor.

Skills / Knowledge / Qualifications

• Must be organized and detail oriented with the competence to effectively handle and prioritize multiple tasks and meet deadlines.
• Knowledge of equipment product lines.
• Good problem solving and communication skills.
• High level of flexibility, cooperation and teamwork with all departments and locations.
• Knowledge of current company policies and procedures.
• Basic keyboard & computer skills and proficiency with Lotus Notes and DBSI.
• Able to work overtime and travel when required.

Why Join The Cleveland Brothers Team

• Competitive Compensation
• Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff.

For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.