Epic Willow Tech Lead: Pharmacy Workflow Expert

HCL Technologies Limited; Georgia; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Life insurance

AD&D insurance

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking an Epic Willow Specialist to design, configure, build, test, and maintain Willow applications within hospital pharmacy workflows. You will gather workflow requirements and support medication management, prescription processing, and dispensing processes.

The role includes Epic implementation, upgrades, integration testing, and providing end-user training, knowledge transfer, and production support, with on-call duties.

Qualifications

• Active Epic Willow Certification (Willow Inpatient and/or Willow Ambulatory).
• Strong understanding of pharmacy operations and medication management workflows.
• Experience with Epic build, configuration, testing, and implementation activities.
• Knowledge of medication ordering, verification, dispensing, and administration processes.
• Experience supporting healthcare provider organizations.
• Understanding of healthcare interoperability standards including HL7.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Design, configure, build, test, and maintain Epic Willow applications.
• Gather and analyze pharmacy workflow requirements.
• Support medication management, prescription processing, and dispensing workflows.
• Participate in Epic implementation, upgrade, and optimization initiatives.
• Perform system configuration, integrated testing, and validation activities.
• Troubleshoot application issues and support incident resolution.
• Develop solution documentation, workflows, and build specifications.
• Coordinate with Epic Bridges, interfaces, reporting, and technical teams.
• Conduct end-user training and knowledge transfer sessions.
• Provide production support and participate in on-call support activities.

Skills

Epic Willow Certification

Pharmacy operations

Epic configuration

HL7 interoperability

Analytical skills

Communication skills

Job description

HCL Technologies Limited is seeking an Epic Willow Specialist to design, configure, build, test, and maintain Willow applications within hospital pharmacy workflows. You will gather workflow requirements and support medication management, prescription processing, and dispensing processes.

The role includes Epic implementation, upgrades, integration testing, and providing end-user training, knowledge transfer, and production support, with on-call duties.