Epic Willow / Pharmacy Analyst II

The Planet Group; Chicago (IL); On-site; USD 94,000 - 96,000; Full time

Job summary

The Planet Group is seeking an Epic Willow Analyst to support pharmacy workflows, testing, and configuration in Chicago, IL. The role emphasizes independent delivery of standard work and ongoing optimization of Willow-based processes.

You will build and validate Willow settings, ensure accurate medication records, and coordinate with clinicians, revenue cycle, and Epic teams to maintain seamless interfaces. The position focuses on safety, efficiency, and compliance across the pharmacy lifecycle.

Qualifications

• Must be certified in Epic Willow as an analyst.
• Build, validate, and support Willow configuration, medication records, orderables, formularies, dispensing workflows, security, inventory, and interfaces.
• Resolve pharmacy incidents, medication workflow defects, upgrade impacts, and enhancement requests.
• Coordinate with pharmacy operations, clinicians, revenue cycle, interfaces, trainers, vendors, and Epic teams.
• Develop test scripts, validation evidence, workflow documentation, downtime procedures, and runbooks.
• Support medication safety, compliance, operational throughput, and continuous improvement initiatives.

Responsibilities

• Lead Willow configuration builds and validation.
• Analyze incidents and implement improvements.
• Collaborate with pharmacy operations and IT teams on integrations.

Skills

Epic Willow workflow

Testing/validation

Documentation

Stakeholder communication

Education

Bachelor's degree

Epic Willow certification

Tools

Epic Willow

Job description

pay: 68-70/hr

Summary:

Supports Epic Willow pharmacy workflows, medication ordering/verification, dispensing, inventory, interfaces, and integration with clinical and revenue-cycle processes. Provides build, testing, issue resolution, and optimization. Level II scope: Intermediate resource; independent delivery of standard work.

Core responsibilities:

• Must be certified in Epic Willow as an analyst
• Build, validate, and support Willow configuration, medication records, orderables, formularies, dispensing workflows, security, inventory, and interfaces.
• Resolve pharmacy incidents, medication workflow defects, upgrade impacts, and enhancement requests.
• Coordinate with pharmacy operations, clinicians, revenue cycle, interfaces, trainers, vendors, and Epic teams.
• Develop test scripts, validation evidence, workflow documentation, downtime procedures, and runbooks.
• Support medication safety, compliance, operational throughput, and continuous improvement initiatives.

Level expectations:

• Independently resolves common incidents and service requests, supports standard changes, validates knowledge articles, and coordinates with adjacent teams or vendors for medium-complexity work.

Skills/Experience:

• Epic Willow/pharmacy workflow experience, medication safety awareness, testing/validation, interface awareness, documentation, and stakeholder communication.

Education:

Bachelor's degree or equivalent experience; Epic Willow Inpatient/Ambulatory certification/accreditation/proficiency preferred or required

years of experience:

4-6 years