Epic Willow Analyst / Pharmacist

01 Salinas Valley Health Medical Center; Salinas (CA); On-site; USD 110,028 - 137,539; Full time

Job summary

01 Salinas Valley Health Medical Center is looking for a Willow Inpatient Pharmacy Epic Analyst to oversee application implementation, support, and maintenance. This role requires collaboration with stakeholders and technical troubleshooting to ensure effective system performance.

Key qualifications include a BA/BS in Pharmacy or MS/PharmD with Epic certification and two years of experience in a healthcare setting. Competitive hourly rate ranges from $79.87 to $99.84 based on location.

Qualifications

• High school diploma or GED required; BA/BS in Pharmacy or MS/PharmD preferred.
• Current Epic Willow Certification/Accreditation required.
• Two years of experience in a healthcare clinical environment is preferred.

Responsibilities

• Act as primary support contact for the Willow Inpatient Pharmacy Epic application.
• Identify and resolve issues within the application and document troubleshooting.
• Guide the design of workflows and conduct system testing.

Skills

Epic Application Support

Problem Solving

Workflow Design

Technical Troubleshooting

Education

BA/BS in Pharmacy or MS/PharmD

Job description

Overview

Under the direction of the Director Enterprise Informatics, the Willow Inpatient Pharmacy Epic Analyst collaborates with key stakeholders, end users and team members throughout system development phases of assessment, design, build, testing, training and implementation. The Analyst serves as the primary individual responsible for implementation, support & maintenance, bridging the gap between technical solutions, operational needs and the Electronic Health Record (EHR).

Primary Duties

• Acts as the primary support contact for the Willow Inpatient Pharmacy Epic application.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross‑functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier.
• Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end‑users as necessary.
• Maintains regular communication with Epic representatives, through participation in weekly project team meetings and additional project‑related meetings as required, ensuring alignment and project progress.
• Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.
• Assists with developing business and operational direction settings by attending site visits, workflow sessions, and other integrated sessions.
• May participate in the development of end‑user training processes and/or curriculum content creation.
• Collaborates with the Education team on the development of end‑user training based on build and functionality.
• Regularly reviews project status, timelines and issues with Team Lead and Management, fostering transparent communication and timely resolution of concerns.
• In conjunction with operational Subject Matter Experts, builds application‑specific workflows or processes for hospital, outpatient departments and ambulatory clinics that could include but are not limited to pharmacy workflows, including dispensing and clinical monitoring.
• Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing.
• Engages departmental end users for feedback and obtains stakeholder sign‑off for system changes.
• Works with other analysts to maintain continuity in process and in support of the integrated Epic electronic health record.
• Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system's development aligns with end‑user needs and adheres to industry standards and best practices.
• Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing for supported applications.
• Performs other duties as assigned.

Job Requirements

• Education: High school diploma or GED required. BA/BS in Pharmacy or MS/PharmD with current California Pharmacy License preferred.
• Licensure: Current Epic Willow Certification/Accreditation required. New hires and transfers have 45 days after Epic training to complete required Epic Certification/Accreditation; training and certification timeline must be completed with 90 days of employment.
• Experience: Two years’ experience within a healthcare‑related clinical environment and working knowledge of the processes and delivery of patient care services in an acute care facility and/or ambulatory office practice environment. Knowledge of electronic health record systems analysis, design, build as well as Epic application implementation, troubleshooting, testing and support experience preferred.
• Understanding of supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, admitting/registration functions and billing and coding requirements.

Compensation

Hourly rate: $79.87 – $99.84. The range displayed reflects the target for new hire salaries for this position and may vary based on geographic location; for remote employees, compensation is determined by the employee’s primary work location.

Job Specifications

• Union: Non‑Affiliated
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40