Epic Willow Analyst

ClinDCast LLC; City of Albany (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare consulting company in Albany, NY seeks an Epic Willow Analyst to optimize and support Epic Willow modules in healthcare environments. Responsible for design, implementation, and troubleshooting to ensure efficient medication workflows and user satisfaction. Candidates should have a Bachelor’s degree in a relevant field and Epic Willow certification, with 3+ years in Epic roles preferred.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Epic Willow module certification required (or obtainable within 120 days).
• 3+ years of experience in Epic roles preferred.

Responsibilities

• Design, build, test, implement, and maintain Epic Willow modules.
• Collaborate with pharmacists and clinical staff for workflow optimization.
• Troubleshoot user issues and provide ongoing support.

Skills

Analytical thinking

Effective communication

Documentation

Training capability

Stakeholder engagement

Flexibility

Ownership of assignments

Education

Bachelor’s degree in Computer Science, Information Systems, Healthcare or a related field

Tools

Epic Willow module

Job description

Overview

An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.

Key Responsibilities

• Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory)
• Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution
• Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation
• Conduct root cause analysis, identify solutions, document, and implement changes
• Lead or support go-lives, upgrades, system changes, and user training initiatives
• Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic
• Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication
• Participate in change and project management; support small to medium-scale Epic Willow projects

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases)
• Certifications: Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days)
• Experience: Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority
• Technical Skills: Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations
• Soft Skills: Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments

Career Levels Example (PIH Health)

• Analyst I: Bachelor’s or clinical license, minimal to 3 years of experience.
• Analyst II: 3–7 years of experience plus domain knowledge.
• Analyst III: 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire