Epic Willow Analyst: Remote Pharmacy Workflow Expert

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) contribution

Stock purchase program

Job summary

UnitedHealth Group is seeking an Epic Willow Analyst to support the build, configuration, maintenance, and optimization of Epic Willow applications used in pharmacy workflows. You’ll collaborate with pharmacists, operational leaders, and technical teams to translate clinical needs into effective system solutions.

Responsibilities include supporting Epic implementations, upgrades, testing, troubleshooting, and workflow redesign initiatives, with strong emphasis on documentation and compliance.

Qualifications

• Epic Willow Ambulatory or Epic Willow Inpatient certification OR Epic-recognized proficiency in one of these applications.
• 2+ years of experience supporting Epic Willow applications within a healthcare environment.
• 2+ years of experience gathering, analyzing, and documenting business and system requirements from clinical and operational stakeholders.
• 2+ years of experience performing system testing, workflow validation, and application troubleshooting within an integrated EHR environment.
• Ability to work standard business hours aligned to the Central Time Zone, generally 8:00 a.m. to 5:00 p.m. CT.
• Ability to participate in scheduled on-call or after-hours support as required.

Responsibilities

• Build, configure, maintain, and support Epic Willow applications and pharmacy-related workflows.
• Partner with pharmacists, pharmacy technicians, operational leaders, and other stakeholders to gather, document, and translate business and system requirements.
• Support integrations between Epic and pharmacy technologies, including Omnicell, infusion pumps, packaging systems, and other third‑party applications.
• Troubleshoot application, workflow, interface, and operational issues and support timely resolution.
• Participate in Epic implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives.
• Develop and maintain system documentation, workflow diagrams, testing materials, training resources, and support procedures.
• Support compliance with HIPAA, organizational policies, and applicable regulatory requirements.
• Partner with project managers and technical teams to deliver assigned work within established timelines and project scope.
• Participate in scheduled on-call and after-hours support as required.

Skills

Requirements gathering

System testing

Troubleshooting

Stakeholder communication

Tools

Epic Willow Ambulatory Certification

Epic Willow Inpatient Certification

Epic Willow proficiency

Job description

UnitedHealth Group is seeking an Epic Willow Analyst to support the build, configuration, maintenance, and optimization of Epic Willow applications used in pharmacy workflows. You’ll collaborate with pharmacists, operational leaders, and technical teams to translate clinical needs into effective system solutions.

Responsibilities include supporting Epic implementations, upgrades, testing, troubleshooting, and workflow redesign initiatives, with strong emphasis on documentation and compliance.