Epic Scheduling & Medical Front Desk Specialist

Mercyhealth; Woodstock (IL); On-site; USD 22,000 - 34,000; Full time

Job summary

Mercyhealth Woodstock in Woodstock, IL is hiring a Medical Receptionist for onsite, full-time coverage. You will greet visitors, answer calls, schedule appointments, and register patients in Epic, while verifying demographics and insurance.

You will also collect co-pays, provide patient information, and balance cash at day end. Responsibilities include MyChart enrollment assistance, handling messages, protecting patient privacy, and supporting front-desk operations during peak hours with

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or receptionist experience preferred.
• Understands and applies Critical Moments of Service techniques.

Responsibilities

• Answers incoming telephone calls and directs to the appropriate personnel.
• Registers patients in Epic and updates demographics and insurance.
• Collects co-pays and posts payments in Epic.
• Welcomes on-site visitors and maintains lobby area.
• Prepares and routes documents, faxes, and mail as needed.
• Ensures patient privacy and HIPAA compliance.

Skills

Interpersonal communication

Written communication

Medical terminology

Customer service

Education

High School diploma or equivalent

Tools

Epic

MyChart

Job description

Mercyhealth Woodstock in Woodstock, IL is hiring a Medical Receptionist for onsite, full-time coverage. You will greet visitors, answer calls, schedule appointments, and register patients in Epic, while verifying demographics and insurance.

You will also collect co-pays, provide patient information, and balance cash at day end. Responsibilities include MyChart enrollment assistance, handling messages, protecting patient privacy, and supporting front-desk operations during peak hours with