Medical Front Desk & Epic Scheduling Specialist

Mercy Health Corporation; Janesville (WI); On-site; USD 23,000 - 34,000; Full time

Job summary

Mercyhealth in Wisconsin seeks a friendly, detail-oriented clerical associate to support reception, scheduling, and patient registration. You will handle calls, welcome visitors, and route requests to the appropriate staff while maintaining patient confidentiality.

You will load patient demographics, verify insurance, collect co-pays, and post payments in Epic. The role requires accuracy, empathy, and proactive problem-solving in a fast-paced setting.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of Epic preferred.

Responsibilities

• Answers incoming telephone calls, determines caller purpose and routes to appropriate personnel.
• Registers patients in Epic and manages demographics, insurance, and check-in processes.
• Collects co-pays and processes payments in Epic; posts to accounts as needed.
• Prepares routes for daily appointments and reviews patient queues for accuracy.
• Assists patients with MyChart signup/activation and replies to messages promptly.

Skills

Interpersonal communication

Written communication

Flexibility

Keyboard skills

Medical terminology

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth in Wisconsin seeks a friendly, detail-oriented clerical associate to support reception, scheduling, and patient registration. You will handle calls, welcome visitors, and route requests to the appropriate staff while maintaining patient confidentiality.

You will load patient demographics, verify insurance, collect co-pays, and post payments in Epic. The role requires accuracy, empathy, and proactive problem-solving in a fast-paced setting.