Remote-Eligible Front Desk Specialist – Patient Care

USF Tampa General; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc in Tampa is seeking a Front Desk Specialist for Kennedy Family Care to ensure smooth patient flow and a welcoming front office. This full-time role uses EPIC to check in/out patients, verify demographics and insurance, and collect co-payments.

You will support scheduling, prepare paperwork, and educate patients on financial policies while coordinating with physicians and nurses. The ideal candidate has healthcare front desk experience and strong customer service,

Qualifications

• Front desk experience in healthcare or medical office preferred.
• Experience with patient registration, scheduling, and check-in/check-out workflows.
• Proficiency with EPIC or similar EMR systems.
• Strong customer service and communication skills.
• Ability to handle front desk financial tasks.
• Attention to detail and accuracy.

Responsibilities

• Perform patient check-in and check-out in EPIC.
• Verify demographics and insurance, collect co-payments.
• Screen patients for pre-certifications, authorizations, referrals.
• Assist patients on arrival and direct to clinical areas.
• Support scheduling and document patient information in EPIC.
• Reconcile daily payments and balance cash drawer.
• Maintain a welcoming front office environment.

Skills

EPIC EMR

Patient registration

Customer service

Scheduling

Cash handling

Documentation accuracy

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc in Tampa is seeking a Front Desk Specialist for Kennedy Family Care to ensure smooth patient flow and a welcoming front office. This full-time role uses EPIC to check in/out patients, verify demographics and insurance, and collect co-payments.

You will support scheduling, prepare paperwork, and educate patients on financial policies while coordinating with physicians and nurses. The ideal candidate has healthcare front desk experience and strong customer service,