Epic Billing Analyst II — EHR Build & Support

Nordic Global; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Nordic’s Managed Services team seeks an Epic PB Analyst II to design, test, and support Epic PB applications for complex clients. You will troubleshoot, analyze workflows, and manage multiple assignments with guidance from senior staff.

The role emphasizes documentation, strong communication, and collaboration with IT and operations teams to ensure patient safety and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent in related field.
• Epic Resolute PB certification is required.
• Experience with Epic PB workflows, build and testing.
• Experience in troubleshooting and analysis.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot and maintain Epic PB applications for complex clients.
• Analyze workflows, system setup, and perform system audits.
• Manage multiple customer assignments with oversight.
• Document requests and incidents in ticketing systems per SLAs.
• Support change control for migrating builds and configurations.
• Collaborate with Application Advisors and team members.

Skills

Epic PB workflows

Troubleshooting

Customer service

Analytical skills

Documentation

Communication

Teamwork

Microsoft Office

Education

Bachelor's degree

Epic PB certification

PB Claims certification

Electronic Remittance certification

Job description

Nordic’s Managed Services team seeks an Epic PB Analyst II to design, test, and support Epic PB applications for complex clients. You will troubleshoot, analyze workflows, and manage multiple assignments with guidance from senior staff.

The role emphasizes documentation, strong communication, and collaboration with IT and operations teams to ensure patient safety and regulatory compliance.