Epic PB Analyst II - EHR Billing & Troubleshooting

Nordic; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Nordic is seeking an Epic Professional Billing Analyst II to design, build, test, and troubleshoot PB applications for our Managed Services clients. This role handles day-to-day tasks with guidance from Application Advisors and Senior Application Advisors, focusing on accuracy, reliability, and patient financial integrity.

You will manage multiple client builds, document issues in ticketing systems, adhere to SLAs, participate in system upgrades, and contribute to change control.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and relevant industry experience.
• PB certification required; PB Claims and Electronic Remittance certifications preferred.
• 1+ year of Epic Professional Billing (PB) experience including build, configuration, and support.
• Hands-on experience with Epic PB workflows, including build, troubleshooting, testing, and application support.
• Knowledge of claims processing, workqueues, charge routing, and revenue cycle workflows.
• Strong written and verbal communication skills; customer service oriented.

Responsibilities

• Troubleshoot and ensure the integrity, integration, and stability of Epic PB for Nordic's complex customers.
• Process system requests, define requirements, and perform build and testing; escalate as needed.
• Analyze workflows and system setup; participate in upgrades and testing.
• Manage multiple client assignments and maintain documentation in ticketing systems with SLAs.
• Support change management and onboarding of new team members.

Skills

Analytical skills

Problem-solving

Communication skills

Independent work

Team collaboration

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Ticketing systems

Job description

Nordic is seeking an Epic Professional Billing Analyst II to design, build, test, and troubleshoot PB applications for our Managed Services clients. This role handles day-to-day tasks with guidance from Application Advisors and Senior Application Advisors, focusing on accuracy, reliability, and patient financial integrity.

You will manage multiple client builds, document issues in ticketing systems, adhere to SLAs, participate in system upgrades, and contribute to change control.