Epic Optimization Lead | Cross-Functional Projects

ensemblehp; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Ensemble is seeking an Epic Optimization Analyst - Oversight Coordinator to serve as a detailed liaison between operational leaders, client IT teams, and Epic Services. You will coordinate optimization initiatives from intake to resolution, manage project plans, timelines, and governance.

The ideal candidate is organized, persistent, and comfortable driving cross-functional discussions to keep requests moving forward and deliver timely, high-quality outcomes for hospitals and physician groups

Responsibilities

• Request intake and oversight: Manage the intake process for enhancement and maintenance requests entered by operational leaders, ensuring requests are complete, routed appropriately, and tracked from submission through resolution.
• Facilitate collaboration: Lead calls with client IT, Epic Services technical specialists, and Ensemble Partnership Success teams, including additional calls as needed for more complex discussions.
• Review and governance: Review requests during Epic Services (ES) review calls and as needed, and gain approval through cross-functional governance.
• Submit and follow up on tickets: Submit approved requests to the client's ticketing system and follow up at the client level until resolution.
• Documentation and reporting: Maintain detailed records of requests, decisions, and activities. Ensure status updates in the client's ticketing system are reflected in Ensemble's central ticketing system. Generate regular reports on request and ticket status, project milestones, and overall performance.
• Team collaboration: Work closely with other departments to ensure seamless operations and client satisfaction. Share ideas with leadership on continuous improvement and opportunities both internally to Ensemble and with clients.

Job description

Ensemble is seeking an Epic Optimization Analyst - Oversight Coordinator to serve as a detailed liaison between operational leaders, client IT teams, and Epic Services. You will coordinate optimization initiatives from intake to resolution, manage project plans, timelines, and governance.

The ideal candidate is organized, persistent, and comfortable driving cross-functional discussions to keep requests moving forward and deliver timely, high-quality outcomes for hospitals and physician groups