Epic Clinical Application Lead – Nursing Operations

PwC International; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PwC International is seeking an Epic Clinical Application Analyst focused on Nursing to lead managed services operations for Clinical Application modules, ensuring reliability and performance. The role includes mentoring teams, managing escalations, and driving process improvements.

Responsibilities cover configuration maintenance, testing, end-user training, and ensuring knowledge transfer with governance standards. Strong collaboration with clinicians and IT is essential.

Qualifications

• Strong problem-solving and technical expertise with Clinical Applications and utilities (reporting, security, integrations with third-party systems).
• Analytical skills to identify incident trends and drive permanent fixes.
• Excellent communication with executives, clinicians, and IT teams.

Responsibilities

• Leads managed services operations for Clinical Application modules, overseeing break/fix resolution and system optimization for Nursing workstream.
• Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes.
• Oversees build activities for enhancements, patches, and upgrade cycles.

Skills

Problem-solving

Clinical Applications

Stakeholder communication

Tools

Epic Systems

Reporting tools

Job description

PwC International is seeking an Epic Clinical Application Analyst focused on Nursing to lead managed services operations for Clinical Application modules, ensuring reliability and performance. The role includes mentoring teams, managing escalations, and driving process improvements.

Responsibilities cover configuration maintenance, testing, end-user training, and ensuring knowledge transfer with governance standards. Strong collaboration with clinicians and IT is essential.