Epic-Certified Managed Services Senior Associate

PwC; Chicago (IL); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking an Epic Certified Senior Associate to support managed services within our Healthcare/Epic Consulting practice in Chicago. You will analyze complex issues, manage workstreams, and deliver meaningful client-focused artifacts while guiding junior team members.

The role emphasizes applying Epic knowledge, performing data-driven analysis, and aligning deliverables with client goals and PwC standards.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience.
• Master's or MBA preferred.
• Epic certification for managed services delivery preferred.

Responsibilities

• Support Epic managed services workstreams across healthcare operations and EHR environments.
• Translate client requirements into Epic system configurations and functional recommendations.
• Monitor service requests, incidents, and changes to maintain stable app performance.
• Troubleshoot issues, document findings, and escalate when needed for deeper review.
• Collaborate with healthcare tech teams to support implementation and optimization.
• Review data and user feedback to identify process improvements and gaps.
• Prepare documentation and status updates to support service delivery and reporting.

Skills

Analytical reasoning

Mentoring

Client service mindset

Education

Bachelor's degree

Master's degree (preferred)

Epic certification for managed services

Job description

PwC is seeking an Epic Certified Senior Associate to support managed services within our Healthcare/Epic Consulting practice in Chicago. You will analyze complex issues, manage workstreams, and deliver meaningful client-focused artifacts while guiding junior team members.

The role emphasizes applying Epic knowledge, performing data-driven analysis, and aligning deliverables with client goals and PwC standards.