Epic Clinical Applications Lead — C&R Tech

PwC International; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

PwC International seeks an Epic Clinical Application Analyst to lead managed services for Clinical Application modules within the C&R Tech workstream. The role oversees break/fix, configuration maintenance, system optimization, upgrades, and cross-team collaboration.

Responsibilities include end-user support, training material development, and runbook maintenance, with emphasis on incident trend analysis and effective communication with executives, clinicians, and IT teams.

Qualifications

• Leads managed services operations for Clinical Application modules.
• Overseeing break/fix resolution, configuration maintenance, and system optimization within the C&R Tech workstream.
• Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications.
• Supports upgrade and patch cycles, collaborates across application teams, and mentors associates on operational procedures and troubleshooting techniques.
• Leads end-user support, ticket queues, SLA adherence, and escalation workflows.
• Analyzes incident trends to identify recurring issues and drive permanent fixes.
• Communicates effectively with executives, clinicians, and IT teams.

Responsibilities

• Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules.
• Validates configuration changes to ensure system integrity and alignment with operational needs.
• Oversees build activities for enhancements, patches, and upgrade cycles.
• Designs and leads regression and validation testing cycles for configuration changes, patches, and upgrades.
• Oversees and audits testing activities and coordinates testing across teams.
• Creates and maintains detailed operational documentation, governance standards, and knowledge transfer materials.
• Ensures runbooks and escalation procedures are current and comprehensive.
• Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Job description

PwC International seeks an Epic Clinical Application Analyst to lead managed services for Clinical Application modules within the C&R Tech workstream. The role oversees break/fix, configuration maintenance, system optimization, upgrades, and cross-team collaboration.

Responsibilities include end-user support, training material development, and runbook maintenance, with emphasis on incident trend analysis and effective communication with executives, clinicians, and IT teams.